Ottawa Therapy Connect (“Ottawa Therapy Connect”, “Canadian Mental Health Link Inc.”, “we” or “us” ) provides software services designed to connect individuals who are seeking mental health supports with mental health professionals. This privacy policy ( “Policy”) sets out how Ottawa Therapy Connect collects, uses, discloses, retains, and disposes personal data or personally identifiable information when users ( “you”, “your”, “User”) use Ottawa Therapy Connect Website [www.ottawatherapyconnect.com] and/or Application. This Policy forms part of the Terms and Conditions that govern the provision of Services to User and the relationship between Ottawa Therapy Connect and User. We encourage you to carefully review our Terms and Conditions.

Capital terms that are not defined here have the same meaning as set out in our Terms and Conditions.

Personal data or personal information or personally identifiable information (“Personal Data”) means information about an identifiable individual or natural person – that is, someone we can identify, directly or indirectly, using an identifier like a name, an identification number, location data, an online identifier, or someone we can identify using one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

By Registering for our Services, you are providing your meaningful consent for us to control and process your Personal Data ( “Consent” ). You acknowledge that the nature of our Services requires that you disclose your Personal Data to other Users. Ottawa Therapy Connect otherwise strives to ensure that any information that comes through our systems is securely protected. You acknowledge that no security solution is completely impenetrable. This means your Personal Data, and information you decide to share with us or upload to our servers, may be exposed to unauthorized individuals in the event of a security breach. A security breach may create a risk of significant harm to you. For more information about meaningful consent or risk of significant harm, please visit Consent .

We therefore strongly encourage you to read this Policy carefully and let us know if you have any concerns or questions by contacting us at support@ottawatherapyconnect.com.

We collect the following types of Personal Data:

  • Name or screen name (if applicable)
  • Email address;
  • Phone number;
  • Location information (i.e. city/town in which the User is located);
  • Sexual orientation;
  • Gender or gender identity;
  • Mental health condition or experiences;
  • Any additional information Users choose to upload to their profiles; and
  • Payment information.

When Users login to use the Ottawa Therapy Connect Website and/or Application, we also collect information about your Device, including your IP address, the type of operating system, and your login credentials.

When Users access our Website and/or Application, we collect information about your general use of the Application. Other information we collect include normal Application traffic, device ID, device usage, and geolocation (if it has been enabled by you).

We may also collect your Personal Data if you have made your Personal Data publicly available on the Internet or through any list or database we are authorized to use or see.

Personal Data that we collect may be in the form of images (png, jpg), text, and other forms of data added to our secure servers and databases.

When you Register for a User Account to use our Services, we require certain Personal Data to process your Account application. We also collect Personal Data every time User logs in to their Accounts, access and use our Application. Lastly, we collect your Personal Data that is publicly available on the Internet which we have received either through third-party websites or marketing companies.

Ottawa Therapy Connect uses Personal Data to:
  • communicate with Users in the context of providing technical support or responding inquiries;
  • communicate with Users respecting the use of the Service and other matters including but not limited to regulatory compliance, subscription and payment information, software or application functionality and updates, security and breaches;
  • track and improve our services, software, applications, security, and evaluate how we are doing;
  • conduct security checks, tests, audits, or system analyses;
  • verify the identity of Users (where required);
  • comply with our financial, reporting, and legal obligations;
  • update you on changes to any of our policies, terms, and services;
  • track how our Users use the Ottawa Therapy Connect Website and/or Application so that we can identify frequently used and preferred functions within the Website and/or Application and improve the Services we provide;
  • complete transactions, collect fees, process payments, or provide receipts or reports to Users; and
  • for targeted marketing purposes.

If our reasons for collecting your Personal Data changes, we will let you know and request your consent for any new control or processing purpose.

Third Party Service Providers

Ottawa Therapy Connect engages certain third-party service providers to help provide its Services to Users. From time to time these third-party service providers will need access to your Personal Data to complete their work. The third-party service providers we currently engage include:

  • Cloudflare. We use Cloudflare to integrate our Content Delivery Network within the Website itself.
  • Go Daddy. We use a Go Daddy server to store Personal Data such as information for registration and sign-up process.
  • Google Analytics. We use Google Analytics to track Users use of our Ottawa Therapy Connect Website and/or Application.
  • Eggs Media. We use Eggs Media for web development purposes.

We strongly encourage you to review the privacy policies of our third-party service providers (links provided above). If we change the third-party service providers we engage, we will update our Policy and send you a notification.

Other Links

When you visit our Website, we sometimes include direct links to third party websites, like Facebook or Google. You acknowledge that Ottawa Therapy Connect does not have control over any of these links and the information you provide to those third-party websites.


All information uploaded to the Ottawa Therapy Connect Website and/or Application or sent to Ottawa Therapy Connect in connection with the Services is held on a Go Daddy server located in the United States. Any third-party tracking codes are hosted on the third-party servers. We do not keep any hard copies of Personal Data, and in the event that we have or have received hard copy documents containing Personal Data, we will destroy hard copies as soon as is feasible, subject to our legal obligations.

2. User Responsibilities

User is responsible for all activities that occur in User Account and for Users’ compliance with these Terms and Conditions. User shall: (i) have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all User Data; (ii) use the Service in compliance with the Use Guidelines described in Section 5.3; (iii) use reasonable efforts to prevent unauthorized access to, or use of, the Service, and notify Ottawa Therapy Connect promptly of any such unauthorized access or use, including any such improper or unauthorized use by Users; and (iv) comply with all Applicable Laws in using the Service.


Ottawa Therapy Connect does not delete Personal Data from User Accounts that continue to be active or have not been deleted by the User. If you choose to delete your User Account, Ottawa Therapy Connect will delete your Personal Data from our records unless we are required by law to retain the information.

Otherwise, once we no longer need the information for the purpose for which it was collected, we securely dispose of or de-identify any Personal Data, subject to our legal requirements and any written requests from you.

Ottawa Therapy Connect likes to send you information about our new products and services. Unless we already have a business relationship with you or you have offered your Personal Data to us separately, we will always ask you for your consent before sending you any commercial electronic messages.

If you have subscribed to receive commercial electronic messages from us, you can opt-out at any time by contacting us at support@ottawatherapyconnect.com. We will promptly add you to a do-not-send list and modify our records. You acknowledge that your name and contact information will be retained on our do-not-send list.

Ottawa Therapy Connect otherwise does not share or sell your Personal Data to any third parties for sales, marketing, survey, or other purposes.

Subject to our legal obligations, you have the right to:

  • request access to your Personal Data;
  • request corrections to your Personal Data; and
  • withdraw your Consent to our processing of your Personal Data.

If you are a ‘consumer’ from certain US states, you may also have the right to request that we erase your Personal Data, under certain restrictions; restrict or object to our processing of your Personal Data; or, request that we transfer your Personal Data to another organization or directly to you, under certain conditions.

To exercise any of the above rights, please contact us at support@ottawatherapyconnect.com.

Ottawa Therapy Connect tracks information using different types of cookies when you use our Website and/or Application.

What are cookies?

A cookie is a small text file that the Website sends to your browser, which then stores the cookie on your hard drive to save your browsing preferences or measure website activity. We have implemented a pop-up window on our Website asking you to opt-in to our use of cookies.

What types of cookies do we use and how do we use cookies?

We use a variety of types of cookies including first-party cookies, third-party cookies, session cookies, persistent cookies, secure cookies. We use cookies to track how you use and like to use our Website and Ottawa Therapy Connect Application.

How to manage your cookies

You can set up your browser to disable cookies at any time. For instructions on how to disable cookies, please visit the links below:

  • Internet Explorer
  • Mozilla Firefox
  • Microsoft Edge
  • Google Chrome
  • If your browser is not listed above, we encourage you to consult information technology experts.

    Because there is not yet a common understanding of how to interpret the Do Not Track signals, Ottawa Therapy Connect does not currently respond to browser Do Not Track signals.

    Ottawa Therapy Connect’s Services are premised on the ability to provide Users with a high level of security, including implementing technical, physical and administrative measures, to protect your Personal Data.

    We rely on our other third-party service providers including GoDaddy and Eggs Media which provide physical, technical, and administrative security measures. Please see our list of Third-Party Service Providers above for a link to their privacy policies and security practices. We also implement SHA-256 encryption on database passwords. Only our authorized personnel are provided access to any Personal Data.

    We test our systems regularly and investigate any potential breaches. In addition to Ottawa Therapy Connect’s tasks set out in the Information Security Management Policy, where Ottawa Therapy Connect becomes aware of a security breach in our systems, we will send a notice to any affected individuals where we feel there is a reasonable risk of significant harm resulting from the breach within 72 hours of discovering the breach. If you have questions about our security practices, please contact us at support@ottawatherapyconnect.com.

    Users must be persons of the age of consent in their province. Ottawa Therapy Connect does not intentionally collect Personal Data of minors. If you are a parent or guardian of a minor who has provided their Personal Data to Ottawa Therapy Connect, please contact us at support@ottawatherapyconnect.com.

    We reserve the right to change this Policy from time to time. If we may any significant changes, we will notify you of the changes and post the most recent version of this Policy in effect on our Website. Please note the ‘Last Updated’ date at the bottom of this page.

    If you have questions or concerns regarding our privacy or data protection practices or policies, please contact support@ottawatherapyconnect.com.

    Appropriate Authority

    If you feel Ottawa Therapy Connect has not addressed your privacy related concerns in a satisfactory manner, you can contact the appropriate governmental authority in your jurisdiction. These governmental bodies are often called data protection authorities, information commissioner’s offices, or supervisory authorities.

    Last Updated: August 5th, 2021